Privacy Policy

Fabrisource India and its affiliated companies ("Fabrisource", "us", "we", "our") recognizes the importance of maintaining your privacy in accordance with applicable law(s). We value your privacy and appreciate your trust in us. This Privacy Policy ("Policy") describes how we collect, store and treat user personal information on our website www.fabrisource.in ("Website") and/or other offline sources (including our stores, customer service and/or mobile app) and how we use, disclose and protect such information. This Website is owned and operated by Fabrisource India, a company registered under the laws of India, having its registered office at Plot No. 25, Pandesara Industrial Estate, Surat 394221.

Information we collect (without limitation):

Personal information. We may collect your personal details such as name, email, mobile number, phone number, street, city, state, pin code, country, gender, date of birth, age, place of birth etc.

Payment and billing information. We may collect your billing name, billing address and payment method when you buy our product/services. WE DO NOT COLLECT YOUR CREDIT CARD NUMBER OR CREDIT CARD EXPIRY DATE OR OTHER DETAILS PERTAINING TO YOUR CREDIT CARD ON OUR WEBSITE. SUCH INFORMATION WILL BE OBTAINED AND PROCESSED SOLELY BY THIRD PARTIES (ONLINE PAYMENT CHANNELS / PARTNERS).

Information you post. We may collect information you post in a public space on our website or on a third-party social media site.

Audio/Visual. We may collect your photographs / images during the course of providing products / services to you through Website or otherwise.

Other information. When you visit our Website, we may automatically collect some information about you such as the operating system, IP address and the browser you're using. We might look at what site you came from, duration of time spent on our Website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.

Ways we collect information:

Directly from you.

1. Contact Us Page: We collect personal information through the Contact Us page.
2. Use of the Website: We collect personal information that a user provides when they use the Website to buy our products / services (for e.g. when a user creates/registers an account on our Website or joins a member (loyalty) program (if applicable) or signs up for emails or orders products from us online or purchases products in-store.
3. Careers Page: When a user accesses the Career page on our Website, we collect personal information that the user voluntarily submits while applying for a job. We use such information for the recruitment related activities and to further process the job application. We also use it to send relevant information about future career and job opportunities with us and to analyse the effectiveness of our recruitment process.
4. From other sources: We collect personal information when a user voluntarily uploads information, sends us email, completes customer surveys, provides feedback/s, and participates in contests or competitions. Further, we may collect your audio recordings, visual film or still images, physical and behavioural characteristics or patterns directly from you if you make a telephone call to our customer service number that is recorded, if you post images or audio/video on social media where you post and tag us or our brands, or if you use voice-command features that may be available on our Website, or by CCTV cameras in our store locations.

Indirectly from you. We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our website. This helps us gather statistics on the Website and track users' movements on the Website so that we can customize and improve the Website. You are advised to see our Cookies Policy for further information and customize their preferences on the Website.

From third parties (where permitted under applicable laws). We may receive personal information from other sources such as freely or paid databases (including public content available on social media websites) or marketing firms or service providers.

Usage of your personal information:

We may use your personal information (without limitation) for the purposes mentioned below and/or as otherwise permitted by applicable law. The legal basis for the processing of your personal information can be either your consent or our legitimate interest.

To provide, maintain and improve our Website, products and/or services: We may use the personal information for facilitating the usage and personalizing the experience of Website including but not limited to improving our products/services and content of the Website, addressing technical and other issues faced by the users on the Website.

To contact you: We might use the information you provide to contact you for confirmation of a purchase on our Website or for other promotional offers/purposes or to confirm your registration for an event or contest or to send you important information such as technical notices, updates, security alerts and/or support and administrative messages.

To respond to your requests or questions. We might use your information to provide customer support and respond to your requests, comments or queries.

To customize our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.

For security purposes. We may use information to protect our company, our customers, or our Websites and/or products/services. Further, we may use information to protect, investigate and deter any fraudulent, unauthorized or illegal activity or transaction.

For marketing purposes. We might send you information about special promotions or offers. We might also tell you about launch of our new products/services.

To send you transactional communications. We might send you emails or SMS about your purchase of products/services on our Website which may contain invoices or payment confirmation.

For other purpose: We may provide your personal information without your knowledge or consent where required by applicable law or regulation or in pursuance to a court order or judicial process. Further, we may provide your personal information to law enforcement agencies or in connection with an investigation or complaint.

Duration of retention of information:

We will retain information only for as long as necessary for the purpose(s) for which it was collected. We will maintain specific retention policies and procedures, as per which personal information will be deleted after a reasonable time according to the following applicable criteria (whichever is earlier):

• We will retain user information till we have an ongoing relationship with the user.
• We will only keep the data till the user's account is active or for as long as needed to provide products/services to the user.
• We will retain user information for as long as needed to comply with our applicable legal and contractual obligations.

Security controls:

We take due measures to protect user information. We maintain appropriate organizational and technical measures to prevent any unauthorized or unlawful access, disclosure, alteration, accidental loss or destruction or damage to user information. We use encryption at different stages of transaction to protect and secure your information. However, it is your responsibility to protect your information (including user names, passwords, credit card details, account details etc.) and not to share with anyone. Further, any collection, storage or transmission of information, including over the internet or other network, cannot be fully safe and secure, hence, we cannot and do not guarantee the security of any information you transmit to us, including on or through our Websites or otherwise.

Sharing of information with third-parties:

We will share information with third parties who perform services on our behalf. We share information with service providers / vendors who help us manage our (including without limitation):

• online accounts or registration process; or
• payment processors; or
• transactional message processors; or
• marketing campaigns; or
• appointed third parties; or
• external IT supplier (access will be restricted only to the purpose of delivering their services to us); or
• survey and/or competitions on our behalf.

It is to be noted that some vendors may be located outside of India. Further, we ensure that third parties (as mentioned above) with whom we share the information provide adequate and appropriate level of protection or safeguards as mandated under the applicable law(s).

We will share information with the group companies: We may share personal information with companies within the Fabrisource group if they are carrying out any services for us.

We will share information with other parties. We share your information with other parties responsible for fulfilling the purchase obligation. The other parties may use the information we give them as described in their privacy policies.

We may share information if we think we have to in order to comply with the law or to protect ourselves. We will share information to respond to a court order or subpoena, or in connection with any investigation or complaint in relation to the use of the Website, or to identify, detect or investigate any potential fraud, or bring legal action against someone who may (intentionally or unintentionally) be causing injury to or interfering with any person's rights or property (including the users of the Website). We may also share information if a government agency or investigatory body requests.

We may share information with any successor to all or part of our business. We reserve the right to transfer information to a third party in the event of sale, merger, transfer of all or substantially all of our assets, provided the third party agrees to comply with terms of this Policy and uses information only for the purpose that users have provided it to us. Users will be notified in the aforementioned circumstances and will be allowed to opt-out.

We may share your information for reasons not described in this Policy. We will notify before we do this and you will be allowed to opt-out.

Usage of information for marketing purposes:

As mentioned above, we may send you information about special promotions or offers. We might also tell you about launch of our new products/services. Users may unsubscribe from receiving such promotional emails at any time.

You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please email support@fabrisource.in. It may take about forty-eight (48) working hours to process your request.

Even if you opt out of getting marketing email, we will still be sending you transactional messages through email and SMS about your purchases.

Please note that if you exercise the right to stop receiving marketing emails by using 'opt-out', we may retain the minimum personal information necessary to record that you opted-out and to avoid contacting you again.

User age restrictions:

If you are under 18, or the age of majority in the jurisdiction in which you reside, you may only use our Website with the consent of your parent or legal guardian. In any case, we disclaim any and/or liability or responsibility arising out of or relating to non-compliance with this section.

User's rights regarding their information:

• Right to be informed — Users have a right to obtain clear, transparent and easily understandable information about how we use the collected information, and their rights.
• Right to access and review — Users have a right to access and review the collected information.
• Right to amend or rectify — Users have a right to amend or rectify any inaccuracy or deficiency in the collected information.
• Right to withdraw consent at any time — Users have a right to withdraw their consent at any time. Such withdrawal of the consent has to be sent in writing to us. Further, the withdrawal of consent shall not affect the lawfulness of processing based on consent before its withdrawal.
• Right to erase / be forgotten (if applicable) — Users have a right to have their collected information erased or deleted. Note this is not an absolute right, as we may have legal or legitimate grounds for retaining the collected information.
• Right to object or restrict processing based on legitimate interests (if applicable) — Users may object or restrict the processing of collected information based on the legitimate interest.
• Right to data portability (if applicable) — Users have a right to move, copy or transfer the collected information from our database to another. This only applies to information that users have provided, where processing is based on a contract or consent, and the processing is carried out by automated means.
• Right to object automated-decision making (if applicable) - Users have a right not to be subject to a decision based solely on automated processing.
• Right to lodge a complaint with a supervisory authority (if applicable) — Users have a right to contact the data protection or relevant local authority in order to lodge a complaint against our privacy practices.

To exercise any of the above-mentioned rights, please contact us at support@fabrisource.in. To deal with your request, we may require proof of your identity.

Third party sites:

Our Website may, from time to time, contain links to and from third party websites. Please note that if you follow any such link, you may be taken to websites that we do not control. This policy does not apply to the privacy practices of such third-party websites. We encourage you to read the privacy policy of other websites carefully. We do not accept any responsibility or lability for third party websites or their privacy practices/policies.

Contact details:

If you have any questions about this Policy or other privacy concerns, you can contact the below person:

Mr. Rajesh Sharma
Address: Plot No. 25, Pandesara Industrial Estate, Surat 394221.
Phone: +91 8054129723
Email: support@fabrisource.in

Updates to this Policy:

We may change this Policy from time to time. Please check the "Last Updated" section above periodically to stay updated about any change to this Policy. You agree that your continued use of our Website after such changes have been published will constitute your acceptance of such revised policy.